F.A.Q.’s

F.A.Q.’s

Why is your service cheaper than my agent is offering?
We provide around 2000 EPCs per month throughout England, Wales and Scotland. We are the largest, direct to the consumer, EPC provider in the UK. We simply make our money due to the volumes we do. We do not need to charge a mark up or inflate our prices. You will find us typically £20-£55 cheaper than your agent.

Why do you ask for payment at the time of placing the order, why can’t I pay cash?
We ask that you pay via card at the time of placing the order for two reasons. 1. So you are protected by the Visa/MasterCard Guarantee. 2. We do not allow our assessors to carry cash with them for their safety. Please bear in mind anyone can visit the property to complete the initial assessment but only a qualified assessor can issue the final report. Simply having a visit to the property doesn’t mean that you will get you report once you have handed over the cash. Paying via card ensures that your provider will completed the process from start to finish.

Once I book online what’s the next step?
As soon as the booking has been made and paid for online you will receive an order confirmation email along with a receipt for your payment (if your email is not received please check your spam or junk folder). You can then expect to hear from our local assessor usually within 24 hours of the booking to arrange an assessment time.

Once the Energy Assessor has visited the property you will have your report completed normally within 24 hours of the property being assessed. You will be emailed when your EPC is ready for download (again please check your spam folder) and a copy will also be placed on the governments EPC Register.

How long is the EPC valid for?
The EPC is valid for 10 years.

Does everyone need an EPC?
The EPC is required by law when a building is constructed, sold or put up for rent. You will also need an EPC if you are applying for a feed in tariff for solar panels.

I have had my report why does it say ‘Insulation Assumed’ on it?
Whilst at the property the assessor will gather the required data and evidence to support his findings. The householder should have any evidence to support the presence of insulation to the floors, walls and roof available for the assessor at the time of the inspection. If there is no evidence then the assessor will simply state in the EPC software ‘insulation unknown’. The software will then make assumptions based on the age and construction of the building as to whether insulation is present. Next to this assumption the word ‘assumed’ will appear. This is not stating that insulation is definitely /definitely not present but is simply an assumption made by the software.

I have found an insulation Certificate but my EPC has been completed.Can my EPC be updated?
Once complete an EPC can not be updated. If insulation evidence comes to light after the EPC is lodged the old EPC can be cancelled and a new one produced. There will be a charge for this.